Meet the author

Emily Kolb

President of United Processing Group

Emily Kolb leads United Processing Group as President. UPG provides mortgage loan processing support for brokers and loan officers.

Her guides on this site help brokerage teams think through processing responsibilities, compare working models and prepare questions for a provider conversation.

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Guides by Emily

Choosing a contract mortgage processor

Define the work, evaluate the relationship and agree the handoff.

Read the guide →

In-house vs. contract mortgage processing

Compare responsibilities, workload, coverage and costs.

Read the comparison →